Privacy Policy
Tax Back Now is a trading style of EB Now Ltd © Copyright – 2025 | EB Now Ltd | All Rights Reserved | Part of EBNow Group Ltd
London Office: 60 Pembroke Road, Kensington, W8 6NX
Email: [email protected]
Introduction
We process your data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA).
During the course of your dealings with us, we may ask you to provide detailed personal information relating to your existing circumstances, financial situation, and, in some cases, health and family health history (“Your Personal Data”).
This Privacy Policy explains what we do with Your Personal Data, the legal basis on which we process it, how we keep it secure, and the rights you have.
WHAT DO WE MEAN BY "YOUR PERSONAL DATA"?
Your Personal Data means any information that describes or relates to your personal circumstances. It can identify you directly (for example, your name, address, date of birth, or National Insurance number), or indirectly (for example, your employment details, health records, or other identifying information).
Examples include:
● Name, date of birth, gender, marital status, contact details, and identification documents
● Employment and remuneration information (salary, bonuses, overtime, sick pay, benefits), employment history
● Financial information such as bank account details, credit commitments, income and expenditure, dependents
● Health status and history, treatment details, medical reports (special category data)
● Any relevant information connected to your claim
● We may also collect photographs, voice recordings, or similar identifiers.
The Basis on Which We Process Your Data
We process your data to fulfil our contractual obligations when providing you with claim services.
Where sensitive data is involved (such as health information), we rely on your explicit consent to record and use it.
Even after our contract ends, we may retain certain information to comply with legal obligations, respond to complaints, or defend potential legal claims. Data used for research purposes will always be anonymised.
Processing Special Category Data
Where relevant to your claim, we may process information about your health, medical history, or your children if you have parental responsibility.
● For children under 13, we require parental consent.
● For children over 13, we will ask for their own consent via a separate data statement.
We treat Special Category Data with the same care and protections as other Personal Data.
How We Collect Data
We collect Your Personal Data from:
● Information you provide directly during meetings, calls, or email correspondence
● Forms, documents, and identification supplied by you
● telephone calls (all calls to and from our offices are recorded)
How We Use and Store Data
We may:
● Record and store Your Personal Data on secure systems (both digital and paper-based) accessible only by authorised staff
● Share Your Personal Data with solicitors, legal service providers, or third parties necessary to progress your claim
● Use Your Personal Data to respond to your queries and update you on claim progress
We do not sell or pass your information to third parties for marketing.
Security and Retention
We take reasonable steps to safeguard your data from loss, unauthorised access, or misuse.
You should also take care when sending data to us (e.g., avoid unencrypted emails, use secure postage for original documents).
We normally retain data for up to 7 years, unless legal or regulatory obligations require longer.
Your Rights
You have the right to:
● Request copies of your Personal Data
● Ask for corrections, deletions, or restrictions on use
● Request electronic copies for transfer to another organisation
● Withdraw consent for marketing (where applicable)
● Make a complaint to the Information Commissioner’s Office (ICO) if you believe your data has been misused
How to Contact Us
Tax Back Now (EB Now Ltd)
60 Pembroke Road, Kensington, London, W8 6NX
Email: [email protected]
If you have concerns or complaints about how we have handled Your Personal Data, you may lodge a complaint with the UK’s data protection regulator, the ICO, via https://ico.org.uk/global/contact-us/This Privacy Policy explains what we do with Your Personal Data, the legal basis on which we process it, how we keep it secure, and the rights you have.
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© Copyright 2025 | EB Now Ltd | All Rights Reserved | Part of EBNow Group Ltd. Tax Back Now is a trading style of EB Now Ltd